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  • Writer's pictureRyan Cheng

How to Choose an Industry Level Used Phone Diagnose Solution

Updated: Oct 17, 2018

For Big Volume Used Phone Diagnose solution, there are 4 key points:


1. Reduce Return Rate


If you provide warranty to your buyers, the return from the customer will cost you a lot, not only the phone itself, but also the shipping fee. Lots of app claim that they could give you accurate diagnose result. But we found out they are not.


For example, there are at least 3 Microphones and 2 Speaker/Receiver on a phone. It should be tested separately and show them separately on the report. But most of the time you could only see an item called "Sound Function Passed" on the report. It means they don't even know how many microphones and speakers in that phone. You should find a app with detail test items.


Factory Used Phone Diagnose app solution
Test each component separately is a basic requirement.


2. Increase Productivity


Increase Productivity to reduce labor cost, you could ask your software supplier if they have the experience of working with big volume clients, and how many quantity they could process at the same time. If the software work with all cable connection to transfer data and report , if the report is uploaded by wireless data, when the WiFi connection over 60 phones, the physical limitation of the WiFi router will occur. Only experienced software supplier can handle that.


3. Flexibility


The flexibility to adjust test item is also a key point for your productivity. It need a back end for you to turn ON/OFF each test items to meet your requirements anytime.

If they provide API service and app/process customization service are also very key point.

4. Easy to training and Reduce MO(Mistake Operation)


Some of the diagnostic app will ask your operator questions during the test, like: do you hear the sound? do you see the flash light? and if operator answer yes, then it pass.

This method cost extra time and might have mistake operation. Need experienced operator to do it. When you choose an diagnostic app the higher the degree of automation the better.


Manual Diagnose app
This kind of test takes longer time and needs operator's attention


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